Raven's Customer Success team isn't just the primary point of contact for Raven Tools customers — we're their voice to the rest of the company. As a Customer Success Advocate, you will play a critical role in our customers' overall experience of using Raven. When they have questions, bug reports, feature requests or general feedback, you're on the frontline to lend a hand. But, more than that, you're empowered to think strategically and work creatively in your day-to-day work. Whether that's recording how-to videos, writing blog posts and documentation, or perfecting the art of the animated GIF, you'll have the latitude to make improvements wherever you see opportunities.
Success in this role is heavily dependent on:
Relationships: the ability to build strong relationships centered on empathy for others and a strong sense of customer service. Putting yourself in the customer's shoes, you think ahead to answer their next question before it's asked.
Strategic problem solving: working smart, not hard, to improve our customer's experience of using Raven and contacting our team, as well as to improve our own internal procedures.
A growth mindset: you may not be an expert now, but you're excited to learn and broaden your skills on the job. You have the self-awareness to ask for help and feedback. The ideal candidate for this job role sees themselves as a lifelong learner.
Communicate one-on-one with Raven customers through Zendesk, answering their questions and troubleshooting issues
Collaborate with our development team on resolving bugs in the software
Create content to improve our customers' experience: technical documentation, blog posts, videos, and more
Act as the voice of our customers for product decisions and development
Must live in or around Nashville, Tennessee.
Strong writing skills and an impeccable attention to detail
Bachelor's degree or equivalent
Familiarity with Raven Tools is a huge bonus, but not required
Generous paid vacation
Full medical and dental coverage
Opportunities for professional development
Raven is a software company dedicated to making the lives of digital marketers easier and more efficient. We provide two products: a website analysis tool called Site Auditor and the all-in-one marketing reporting platform Raven Tools. Raven runs more than 30,000 reports per month, pulling together data from Google, Bing, Facebook, Twitter, and more than two dozen other data sources into a single, easy to customize package. Raven is proudly based out of Nashville, Tennessee on historic Cannery Row.
To apply, please send your resume and cover letter to .