Job Openings at Raven Tools

User Support Specialist

Raven Internet Marketing Tools is hiring a User Support Specialist with 1-3 years professional experience. As a User Support Specialist, you will work directly with our customers to answer questions, handle billing issues and inquiries, troubleshoot bugs and educate about the Raven Tools platform. Our customers love using Raven, and the customer support team makes sure a high level of user satisfaction is maintained at all times.

This is a full-time position in Nashville, Tennessee. You must live in the Nashville area or be willing to relocate. Required hours are Monday – Friday (any 8 hour shift between 8 a.m. – 6 p.m. as assigned), including some holidays.

Responsibilities:

Serve as the single point of resolution for the customer, responding to inquiries via email and ticketing system
Troubleshoot bugs and system issues affecting users; work with both the support team and development team to manage issues and escalate problems in a timely manner
Translate complex technical ideas and instructions into simple, easy-to-understand answers for customers while maintaining a helpful and engaging tone
Handle billing issues and billing-related customer inquiries
Create and maintain knowledge base content, blog posts and videos that educate customers
Moderate and/or provide Q&A assistance for user support webinars
Identify opportunities to improve Raven Tools products; gather and communicate feature requests; test new features; provide documentation and feedback to QA and product team

Required skills:

1-3 years experience in customer service or support role, software experience preferred
Excellent communication skills and written skills
Critical thinking, self-management, organization and attention to detail
Ability to become a subject matter expert on the Raven Tools platform
Ability to multi-task, set priorities and follow up in a timely manner
Flexibility, with a desire to go the extra mile for customers
Familiarity with Raven Tools, Zendesk, Campfire, Plan.io or similar applications highly desired
Basic understanding or experience in Internet marketing, campaign management, SEO, PPC, social media, Google Analytics, Google AdWords or agency experience is an asset

Compensation and benefits:

Competitive salary DOE
3 weeks annual paid time off, plus holidays and sick leave
Company-paid medical/dental benefits
Tasty snacks, shorts-chic dress code, Poker Fridays

Interested?

Submit your résumé to Jeanne McRedmond at jeanne@raventools.com and tell us why you’d be the perfect new member of the Raven Support team.

PHP/MySQL Developer

Raven Internet Marketing Tools wants to hire mid-level and senior PHP/MySQL developers with a minimum of 3 years professional experience. We’re looking for people with expertise in writing code from the ground up; modifying code; debugging code; building on existing code; and leveraging available options (i.e., plugins) when necessary. These roles also require collaboration on projects — providing guidance on best available options and setting expectations on what is possible.

This is a full-time position in Nashville, Tennessee. You must live in the Nashville area or be willing to relocate.

Required skills:

Expertise in PHP and MySQL with a minimum of 3 years professional experience
Expertise in cross-browser and cross-platform issues
Ability to integrate HTML/CSS without loss to design
Critical thinking, self-management, organization and attention to detail

Compensation and benefits:

Competitive salary DOE
3 weeks annual paid time off, plus holidays and sick leave
Company-paid medical/dental benefits
Tasty snacks, shorts-chic dress code, Poker Fridays

Interested developers:

Submit projects that you have developed and detail your involvement (what you built, if it was built from scratch or if anything was leveraged, time-frame etc.). E-mail Scott Holdren at scott@raventools.com.