Social Media Monitoring

Program searches of social networks.

The following sections will help you find resources about the key social media monitoring functions in Raven. The links connect you to more detailed information in the Knowledge Base.

• Adding social searches
• Social media metrics
• Sentiment
• Ignore domains
• Data available in social searches
• Raven social media videos

Adding social searches

Social Monitor searches the most popular social media networks for keywords you want to track. It supports Boolean searches (AND, OR and NOT) as well as other customization options (see “Data available in social searches” below)

Read about creating social searches in the Social Monitor.

Social media metrics

See Metrics for more information about social media metrics.

Sentiment

Raven assigns sentiment to all posts. You can edit the sentiment in the Social Monitor for reporting.

Ignore domains

You can ignore domains that contribute poor results in your social searches.

Read how to exclude domains from your social searches.

Data available in social searches

Most users use broad searches. For focused searches, Raven’s Social Monitor accepts Boolean terms (AND, OR and NOT) and allows customization by any combination of the following sources and types of results:

Raven social media videos