Customer care can be reached at email@example.com from 8 a.m. to 6 p.m. CDT (GMT-5) Monday-Friday. We speak English and Spanish.
Set up Raven for your workflow and team
The following sections will help you find resources about the key admin functions in Raven. The links connect you to more detailed information in the Knowledge Base.
- How Raven stores data
- Managing users
- Managing roles
- Raven admin videos
How Raven stores data
Raven stores all account data in a bucket called “website.” The data includes keywords, links, social media profiles, etc. Websites are one way of separating data.
A “profile” includes one or more website. Profiles function much like folders. Most customer uses profiles to keep client, team or project work separate. You can also manage access permissions by using profiles.
A website can only be in one profile. You can move a website to a different profile.
Raven includes two classes of users:
- Sub-users can edit and change data (depending upon permissions).
- Read-only users can only see data (depending upon permissions).
You can assign user access by profile.
The number of authorized sub-users depends on the account plan. Every account includes an unlimited number of read-only users.
Roles determine what users can see and do once they have access. Your account includes both sub-user and read-only roles.
You can assign roles by profile depending on the work that users need to peform.
You can send messages to your team via Raven. The message function much like email.
In addition, Raven will send messages for certain account alerts, such as link monitoring. Those alerts will appear in messages.
Raven admin videos
Team management with Raven
See how your entire team can use Raven to collaborate better and achieve the results you expect.