Customer Education Specialist

Educate customers about getting the most from Raven software

You: a strong writer and educator with
online customer service experience

Us: a group of friendly, hardworking, interesting-in-a-good-way folks who create software that helps online marketers succeed and look good

Would you like to join our team?

We’re always looking for good Customer Education Specialists to help educate potential and existing customers about Raven software. Our Customer Education Specialists need excellent writing/communication skills, an optimistic attitude and a willingness to help, always.

These are full-time positions based at Raven’s headquarters in Nashville, Tennessee. You must live in the Nashville area or be willing to relocate.

Required Characteristics

We’re a motley crew at Raven, and our strengths complement each other. These are some of the qualities we need in the person who joins our customer education team:

  • Clear communication skills. When you write, are people satisfied or do they need clarification? Are you able to anticipate a person’s next question and answer it preemptively? When you speak, do you answer questions fully but concisely? Can you write an outline?
  • Friendly, helpful and empathetic. Do you put people at ease? Has anyone ever told you that they can “hear your smile over the phone?” (We don’t use phones here, but you get the idea.)
  • Discernment. Can you discern what a person really needs or is trying to communicate, even if they can’t quite articulate it? Do you know when you should use an exclamation point or emoticon and when you absolutely should not?
  • Flexibility. Are you capable of educating and helping total strangers using a variety of methods? Could you write a how-to guide? Conduct a live online training seminar? Answer a question from a potential customer knowing that this could be their first (and last) impression of Raven? Answer an existing customer’s question in a way that builds and maintains a relationship?
  • Initiative. Do you step up and help a colleague when you see a need? If you have an idea for a way to improve something, do you speak up? If you don’t know the answer to something, are you comfortable doing your own research?

Experience

  • Outstanding writing skills and positive attitude required
  • 2+ years in online customer service roles strongly preferred
  • Familiarity with online marketing techniques strongly preferred
  • Bachelor’s degree preferred
  • Being a Raven customer moves you to the top of the stack

Compensation and Benefits

  • Competitive salary based on skills and experience
  • Regular performance- and milestone-based raises
  • Generous, flexible vacation policy
  • Medical and dental benefits
  • The latest hardware and software
  • Plus a few more things around the office that you’ll have to see in person…